Contact information
CONTACT INFORMATION
Last updated: October 23, 2026
OLIVET is operated by BVQ DIGITAL LLC, a limited liability company organized in Wyoming, United States.
For assistance with products, orders, shipping, returns, refunds, our Lifetime Guarantee, or privacy matters, please use the contact details below.
1. Customer Support
Email: contact@olivet.com
Telephone: +1 (786) 833-9025
Customer service hours:
Monday through Friday, 9:00 a.m.–9:00 p.m. Eastern Time, excluding U.S. federal holidays.
Our customer service hours follow the local time in Doral, Florida, using the America/New_York time zone, which automatically adjusts between Eastern Standard Time and Eastern Daylight Time.
Inquiries are reviewed during these hours. Please allow up to 2 business days for a response. These hours do not guarantee an immediate response.
You may email us at any time. Messages received outside customer service hours are reviewed during the next customer service period.
You do not need to create an account to contact us or request assistance.
OLIVET stops accepting orders when the store closes on December 24, 2026, at 11:59 p.m. Eastern Time. For orders already placed, customer support, returns, and the Lifetime Guarantee continue after that date, using the contact details on this page.
2. Response Times and Request Handling
Business days are Monday through Friday, excluding U.S. federal holidays.
Our response may include a request for information reasonably necessary to investigate or resolve your inquiry. The response timeframe is separate from any return inspection, refund processing, or payment-posting period described in our policies.
For return requests and Lifetime Guarantee claims, we respond within 2 business days, consistent with our Return and Refund Policy.
The date we receive your request determines whether it was submitted within an applicable deadline—not the date we first review it. Sending a request outside customer service hours does not change its receipt date.
Privacy requests follow the specific deadlines described in our Privacy Policy and applicable law.
3. Orders and Shipping
For questions about order status, tracking, delivery, or an address correction, email contact@olivet.com.
Please include your order number and a brief description of the assistance you need. If you do not have your order number, provide the email address used at checkout so we can help locate your purchase.
Contact us as soon as possible if you need to change or cancel an order. Changes depend on whether fulfillment can still be stopped or adjusted.
If your order is delayed, tracking appears incorrect, or a package is missing, we will assist you and coordinate with the relevant delivery provider. You are not required to resolve a carrier claim independently before requesting our assistance.
For processing times, shipping charges, delivery estimates, and import-charge information, please review our Shipping Policy.
4. Returns, Refunds, and Lifetime Guarantee Claims
To request a return or a ring size exchange, make a Lifetime Guarantee claim, or report a defective, damaged, incorrect, or materially misdescribed item, contact contact@olivet.com.
Please include:
- Your order number or the email address used for the purchase.
- The item concerned.
- A brief explanation of your request.
- For a ring size exchange, the size you need.
- Relevant photographs, when reasonably available and helpful.
Eligible return requests must be submitted within 30 calendar days after delivery, as explained in our Return and Refund Policy. This voluntary return period does not restrict rights available under applicable law.
Lifetime Guarantee claims are not subject to the 30-day return period. The guarantee does not expire, does not require registration, and only requires your order number.
You may submit your request by email outside customer service hours. A request received within the applicable return window remains timely even if we review it afterward.
Please contact us before shipping any merchandise back. We will explain whether a physical return is required and provide the appropriate instructions.
Our business correspondence address is not an authorized return address. Do not send merchandise there or to an address printed on a shipping label without our written instructions.
For complete eligibility requirements, free return shipping, the Lifetime Guarantee, and refund timeframes, review our Return and Refund Policy.
5. Privacy Requests
For questions about personal information or to exercise an applicable privacy right, email contact@olivet.com.
You may use the subject line “Privacy Request” to help us identify your message, but this is not required.
Please describe your request and provide only the information reasonably necessary for us to identify the relevant records. We may need to verify your identity before completing certain requests.
Where applicable, we respond to privacy rights requests within 45 calendar days of receipt, or sooner when required by law. Any permitted extension and its reason will be communicated within the applicable initial response period.
Opt-out requests and appeals are handled within their applicable legal deadlines. Customer service hours do not postpone the start of a statutory response period.
For details, review our Privacy Policy.
6. Website Accessibility Assistance
If you experience difficulty accessing information or using a feature of our website, contact us by email or telephone.
Please identify the page or feature involved and describe the difficulty. You do not need to disclose a medical condition to request assistance.
We will work with you to provide the relevant information or assist with your purchase or customer service request.
7. Business Inquiries
For business correspondence, email contact@olivet.com. You may use the subject line “Business Inquiry” to help us direct your message.
Please include your name, organization, and a brief description of your inquiry.
8. Business Identification and Mailing Address
Trading name: OLIVET
Legal entity: BVQ DIGITAL LLC
State of organization: Wyoming, United States
Business correspondence address:
BVQ DIGITAL LLC
8200 NW 41st Street, 2nd Floor
Doral, FL 33166
United States
This address is for business correspondence. It is not a retail store, dispatch warehouse, customer collection point, or authorized merchandise return location.
Our published customer service hours apply to remote support and do not indicate availability for in-person visits at this address.
For order changes, cancellations, and other time-sensitive requests, please use email or telephone.
9. Protecting Your Information
OLIVET will never ask you to send your account password, full payment card number, or card security code by email.
Please do not include these details in a customer service message.
If you receive a suspicious communication claiming to represent OLIVET, contact us using the details published on this page before providing information or making a payment.
10. Store Policies
Further information is available in our policies: